Support Packages include the following professional services: Telephone support and/or Remote Assistance for PC based Systems (Remote Assistance not yet available for Apple systems at this time) On-site support for Avid, Apple, Matrox Axio, Scala, and Castnet systems Labor for upgrading client owned software on-site or through Remote Assistance Monthly invoice showing the amount of hours used as well as any additional charges you may have acquired Package Terms: Pre-Paid purchases via credit card or P.O. Buy blocks of time which do not expire, blocks are sold in lots of 10, 20, or 30hrs and used in 15 minute increments Monday through Friday 9-5 support On-site, Telephone, and/or Remote Assistance Travel and hotel are not included, and will be charged separately Mileage is calculated from nearest Industrial Video Office location to client and charged as one-way travel On-site, telephone, and/or remote diagnostics for weekend calls are not covered under this contract and will be charged at a rate of $180/hr. plus travel Does not include cost for on going support packages from Manufacturer Hardware support is per the manufacturer